Decision details
REVIEW OF COMPLAINTS
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
Cabinet approved the following revised draft Policies and Procedures:
a) Compliments Comments and Complaints Policy and Procedure (Appendix A of the report).
b) Adults Social Care Complaints Policy and Procedure (Appendix B of the report).
c) Children’s Social Care Complaints Policy and Procedure (Appendix C of the report).
Publication date: 19/05/2020
Date of decision: 19/05/2020
Decided at meeting: 19/05/2020 - Cabinet
Accompanying Documents:
- 51 2020 - Complaints Policies Review - Cabinet 19 May 2020
PDF 227 KB - 51 2020 - Appendix A - DRAFT Compliments Comments and Complaints Policy - 19 May 2020
PDF 543 KB
- 51 2020 - Appendix B - DRAFT Adults Social Care Complaints Policy Procedure - 19 May 2020
PDF 761 KB
- 51 2020 - Appendix C - DRAFT Childrens Social Care Complaints Policy and Procedure - 19 May 2020
PDF 820 KB