To receive Report No. 147/2015 from the Director for Resources.

Report No. 147/2015 from the Head of Corporate Governance was received, the purpose of which was to provide the panel with an overview of the numbers of Compliments, Comments and Complaints received by the Council since 1 January 2015, which was the date the new Policy was implemented, to 30 June 2015. The Head of Corporate Governance confirmed this was the final report not a draft.

During the discussion the following points were noted:

      i.        Members were pleased that improvements to service, as a result of complaints, were now being reported. 

    ii.        The panel asked for clarification of the ward area as the report contained parish level information.

   iii.        This report will be presented to Resources Scrutiny Panel only.  Therefore if there is sufficient concern over a specific directorate, then these should be raised with the Director for Resources in advance of the Resources Scrutiny Panel meeting.

AGREED:

That the Panel noted the contents of Report No. 147/2015 and that this report will be presented to Resources Scrutiny Panel in the future.